FAQs

Doing some ‘sole’ searching? Let us help you find some answers!

Do you have any Shipping Charges?

Yes, We do charge a small shipping fee of ₹100/- on Prepaid Orders and ₹250/- on COD (Cash On Delivery) Orders.

What is your Return or Exchange Policy?

We understand that sizing can sometimes be challenging, and we are happy to assist you in finding the right fit. If you need to exchange your non-sale item due to size issues, you can request an exchange within 7 days from the date of delivery. The product must be unused and in its original packaging. To initiate an exchange please refer to exchange policies

Where is my order?

Are you searching for your sole? Track your order here.

What payment methods do you accept?

- You can pay via Credit

- Debit Card

- Paytm

- Net Banking

- UPI

- Any available wallet at the checkout

You can check for the same on time of check out.

What materials are the SOUL Footwear made of?

With a clear conscience, we can say our soles are Vegan & Animal Cruelty-Free. They are made of PU and TPR, which are artificial materials widely used for making shoes and furniture.

How do I know what size to order?

We offer the standard UK, EU & US sizes on all our products. We have a printable SIZE GUIDE for you to use as well as sizes in Inches & Centimeters to measure it yourself at home.

Are they waterproof?

Just like our Soul, these soles need some care and love too We would recommend you protect your shoes from the rain and puddles. Use a damp cloth to wipe and air dry them in a moisture-free environment.

How do I contact you?

Our hearts and doors are always open. Please feel free to email/call us at :

E-mail: support@gowithsoul.in

Call / WhatsApp: +91 90010-50311

Customer Care timings: Monday to Friday from 10am to 5pm

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